Towards an Empathetic Open-domain Conversational Agent

Authors: H. Rashkin, E. M. Smith, M. Li, Y. Boureau
Year: 2019
Summary: This paper introduces the EMPATHETICDIALOGUES dataset, a large-scale dataset of conversations grounded in specific emotional situations. The authors use this dataset to train Transformer-based models to generate empathetic responses. This work shifted the focus from simple emotion classification to generating contextually appropriate and empathetic dialogue.
Link: https://arxiv.org/abs/1811.06251